Products will be delivered in 5-7 business days from the date of purchase.

Conditions for returns or refunds:

Products are eligible for refunds and returns under specific conditions.

FILTER COFFEE DECOCTION

What is a filter coffee decoction?

A filter coffee decoction is obtained by allowing hot water to pass through roasted and ground coffee powder - in a traditional South Indian filter. This decoction is then mixed with hot milk to enjoy South Indian filter coffee.

What kind of ingredients do you use?

Our decoction is made of coffee, chicory (in some blends) and water. Absolutely nothing else. It is a wholesome natural product with no preservatives, added sugars or colours.

What is the shelf life of the decoction?

The shelf life of the decoction is 8 months in ambient conditions. Once opened, the decoction needs to be refrigerated in the original packaging and consumed within 8 days.

Is the decoction vegan?

The decoction by itself is vegan, consuming a black coffee from the decoction is also vegan.

Where do you grow your coffee?

All the coffee used in our decoction comes from the Western Ghats of India. This is a true farm-to-cup product as we are completely backwards-integrated. We grow, process, pack and sell the decoction in-house.

I noticed small brown particles in my coffee, what are they?

We use coffee and nothing but coffee, the particles are soluble coffee solids that coagulate under storage. Shake the pouch/sachet well before usage and they will dissolve into the liquid.

Can I use the decoction for anything other than hot coffee?

Yes of course! Awesome cold coffees, cakes, cocktails etc can be made with our decoction. It can also be used as a coffee topping on ice creams.

Can I reheat the decoction?

Any coffee, if reheated, loses its flavour and charm. Never reheat the decoction directly, add it to hot milk, heat the mixture, and beat it up and down for traditional South Indian filter coffee.

Can I drink the decoction directly?

Well, there is no harm in doing that. If that is what your palette prefers, go ahead. If you would like to try a more traditional approach, do visit our recipe page.

TEA BREW

What is a tea brew?

The TrueSouth tea brew is a ready-to-use tea concentrate. It is obtained using our proprietary extraction process from the finest tea leaves. What kind of ingredients do you use?

Our brew is made of only natural ingredients. The finest tea leaves, curated spices and natural lemon. Absolutely nothing else. It is a wholesome natural product with no preservatives or colours.

What is the shelf life of the tea brew?

The shelf life of the decoction is 6 months in ambient conditions. Once opened the decoction needs to be refrigerated in the original packaging and consumed within 10 days.

Can I use the tea brew for anything apart from hot tea?

You can prepare a cup of black tea or ice tea with our water-based brews. Make excellent mocktails, tea-flavoured cakes. Sky’s the limit.

P.S: Do share with us your creations :)

PREMIXES

What are TrueSouth Premixes?

The TrueSouth premixes (Beverage and Mocha) are carefully curated products designed to give you an enriching cold beverage experience when paired with the recommended TrueSouth coffee decoction or tea brew. The chocolate premix on the other hand when paired with a cold glass of milk gives you an unrivalled experience that has to be experienced to be talked about.

What is the shelf life of the premixes?

The shelf life of the premixes is 5 months when stored in a cool, dry place away from sunlight.

Can I experiment with these premixes and create my own recipes?

Please do and share with us your creations by tagging us on Instagram @truesouthindia.

How does subscription work?

Once you purchase a subscription under a specific plan for any variant, your chosen product will be shipped every month for the duration of the plan.

How does the billing for subscription work?

When you choose to purchase a subscription, you will be asked to pay the full amount (combined cost of all the products shipped during the plan’s duration).

How can I continue my subscription after a change of address?

You can always continue your subscription even after a change of address. Just drop us a message via whatsapp at +91 99008-66996 or dial +91 80 4168 6996. You can even send us a mail at support@truesouth.in. Please be sure to clearly highlight your request at the time of contacting us.

How can I cancel my subscription?

We understand that you may need to cancel due to reasons unforeseen. Just drop us a message via whatsapp at +91 99008-66996 or dial +91 80 4168 6996. You can even send us a mail at support@truesouth.in. Be sure to mention your order number and date of purchase.

When can I cancel my subscription?

You can cancel your subscription at any time before the next billing cycle.

For example: During a 3-month plan, if you wish to cancel then you should ensure that you’ve requested for a cancellation at least 5 days before the billing date of the third month.

How are refunds calculated after cancelling the subscription?

Once you’ve requested cancellation, our team will check your subscription details such as the date of purchase, the date of cancellation and the amount. Only unutilised months in your subscription will be considered for refund calculation. Discounts applied will be reversed for premature cancellation.

For example: During a 3-month plan, if you’ve cancelled your subscription right before the 2nd month’s billing cycle, then the amount refundable will be the combined total of the 2nd month and 3rd month’s billing amounts (excluding the discounts offered).

For detailed information, please refer to our refund policy.