Privacy policy

 

This Website is operated by The TrueSouth Company (“TrueSouth”).


This privacy policy succinctly describes how we collect and use your information through a variety of digital means. You are advised to read the Privacy Policy carefully. This Privacy Policy applies to current and former visitors of the website. By accessing or using this website on any computer, mobile phone, tablet, console or other device (collectively), you consent to our Privacy Policy.


For the purposes of this Privacy Policy, “we”, “our” and “us” shall mean TrueSouth and “you” and “your” shall mean any visitor to and user of the website.


This Privacy Policy is incorporated into, and is subject to, the Terms of Use / User Agreement.

 

1. INFORMATION THAT IS OR MAY BE COLLECTED FROM YOU


We will automatically receive and collect certain anonymous information in standard usage logs through our server, including computer-identification information obtained from "cookies" sent to your browser from a:


  • Web server cookie stored on your hard drive
  • An IP address, assigned to the computer which you use
  • The domain server through which you access our service
  • The type of computer you're using
  • The type of web browser you're using

We may collect the following personally identifiable information about you:


  • Name including first and last name
  • Email address
  • Mobile phone number and contact details
  • Address and postal code
  • Opinions of features on this Website
  • Product / service preferences
  • Other information as per our registration process

We may also collect the following information:


  • About the pages you visit/access
  • The links you click on this website
  • The number of times you access a particular page
  • The number of times you have interacted on this website

We may collect your billing name, billing address and payment method when you engage in a transaction through the website. However, we will NEVER collect any confidential financial details you may provide on our website. All payment information barring the aforementioned (i.e. billing name, address and payment method) will be obtained and processed by our online payment gateway partner Paytm (liable to change in the future) and by our banking partner, Karnataka Bank (liable to change in the future).

 

2. METHOD OF COLLECTING INFORMATION


We may collect information from you passively. We use tracking tools including, but not limited to, Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of the website.


We get information about you from third parties. For example, if you were to use an integrated social media feature on the Website, the third-party social media site will give us certain information about you. This could include, without limitation, your name and email address.


Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. This website may contain links to other websites. We are not responsible for the privacy practices of websites which we do not own, manage or control.

 

3. METHOD OF USING INFORMATION


We use your personal information to:


  • Help us provide personalised features and facilities
  • Tailor our website to suit your interest
  • Optimise the website for you based on your usage pattern
  • Get in touch with you when necessary
  • Administer contests, promotions, events, surveys or other features
  • Provide and improve Services
  • Preserve social history as governed by existing law or policy
  • Protect our company, our customers or our websites and applications.

We use contact information internally to:


  • Confirm your purchase;
  • Send you confirmations, acknowledgments and other details pertaining to an order you have placed
  • Direct our efforts to improve features and facilities
  • Notify you of any developments in this Privacy Policy
  • Contact you to update/upload/reject your User Content, if and as may be applicable
  • Contact you as a survey respondent
  • Send you promotional materials regarding: (i) upcoming offers (ii) newly uploaded content and/or (iii) any information that we deem material in order for you to be a fully informed customer of and visitor to the Website.

We may use your information as otherwise permitted by law.

 

4. SHARING OF INFORMATION


We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:


  • We have your permission
  • It is with vendors in India and/or abroad who help manage our online registration process, payment gateways, or bulk-messaging and communication portals
  • It is to provide services, features and facilities
  • It is to help investigate, prevent or take action regarding unlawful and illegal activities suspected fraud, potential threat to the safety or security of any person, violations of our agreement or to defend against legal claims
  • It is with a successor to all or part of our business
  • Special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure

 

5. THIRD PARTY WEBSITES

    You may be directed to third-party applications from our website which we do not control. This Privacy Policy solely and exclusively governs your usage and experience of the website. Accordingly, we undertake no liability whatsoever as regards your usage of these third party applications and you may visit them at your own risk. We strongly encourage that you read the privacy policies of any third party website/application you are directed to before using the same .

     

    6. PROCEDURE FOR CORRECTING INACCURACIES IN THE INFORMATION

    To correct or update any information you have provided, you may do so online. In the event of loss of access details you can use any of the following options:

    • Send an email to support@truesouth.in
    • Call us at +91-80-4168-6996

     

    7. POLICY UPDATES

      This Privacy Policy was last updated on 24-01-2020. We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting on this website. We may notify you of any material changes required by law, but we advise you to periodically check the website for updates.

       

      8. GRIEVANCE OFFICER

      In accordance with the Indian Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the grievance redressal officer are provided below:


      Harish Mithra V

      15/5, Wood Street, Richmond Road, Bangalore 560025

      080-4168-6996

      harish@truesouth.in


      If you have any other questions about this Privacy Policy or other privacy concerns, you can also email us at support@truesouth.in

       

      9. JURISDICTION

      If you choose to visit the website, your visit and any dispute over privacy is subject to this Privacy Policy and the website’s Agreement. Regardless of where you live, you consent to have your personal data transferred, processed and stored in India. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India and the courts at Bangalore shall have exclusive jurisdiction.

       

      10. TERMS OF USE

      Your use of and access to the website and the services procured through the website, and any disputes arising therefrom, is subject to this Privacy Policy as well as our agreement. Please read our agreement carefully in order to obtain information on the terms governing the use of and access to the website.