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Hi, we can ship the product to all the areas covered by our delivery partner. In case it is in an area they do not service, we will try shipping with an alternative partner for an additional cost.
If you are from Bangalore, we ship it for free. For the rest of the country, all orders above INR 399 are free., else a nominal delivery fee of INR 30 is levied per SKU.
We usually email you the tracking reference number of your shipment. You can request for an update at the TS website (URL TBD) or if you have your reference number you can track it directly on the Shadowfax website https://tracker.shadowfax.in/#/
Please allow five to seven days for your order to reach. If you are in Bangalore we’ll probably get your order to you sooner than that. Orders from metro areas usually reach within 4 days.
No, sorry we do not have CoD.
Sorry, it can't be done.
Along with a confirmation of dispatch, we will give you the tracking number through which you can track your order. If you have any trouble tracking your order please drop us a mail at firstname.lastname@example.org and we will aid you to the best possible extent.
You may get a call from the Courier Company/Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier/logistics partner, we cannot guarantee that they will act only in a certain manner or will necessarily call before getting your order for delivery.
In rare cases, if they are not able to find you at your address when they reach they will leave a note/message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give the correct address and phone no. details at the time of placing your order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
A coffee decoction is obtained by allowing hot water to pass through roast and ground coffee powder in a traditional south Indian filter. This decoction is then mixed with hot milk to enjoy a South Indian filter coffee.
Our decoction is made of coffee, chicory [in some blends] and water. Absolutely nothing else. It is a wholesome natural product with no preservatives, added sugar or additives.
The shelf life of the decoction is 8 months in ambient conditions. Once opened the decoction needs to be refrigerated in the original packaging and consumed within 10 days.
The decoction by itself is vegan, consuming a black coffee from the decoction is also vegan.
All the coffee used in our decoction comes from the Western Ghats of India. This is a true farm to table product as we are completely backwards integrated. We grow, process, pack and sell the decoction in house.
We use coffee and nothing but coffee, the particles are soluble coffee solids that coagulate under storage. Shake the pouch/sachet well before usage and they will dissolve into the liquid.
Of course yes, awesome cold coffees, cakes, cocktails etc can be made with our decoction. It can also be used as a coffee topping on ice creams.
Any coffee if reheated loses its flavour and charm. Never reheat the decoction directly, add it to hot milk, heat the mixture and beat it up and down for a traditional south indian filter coffee.
Well, there is no harm in doing that, if that is what your palette prefers, go ahead. If you would like to try a more traditional approach, do visit our recipe page.
The TrueSouth tea brew is a ready-to-use tea concentrate. It is obtained using our proprietary extraction process from the finest tea leaves. What kind of ingredients do you use?
Our brew is made of only natural ingredients. The finest tea leaves, curated spices and natural lemon. Absolutely nothing else. It is a wholesome natural product with no preservatives or colours.
The shelf life of the decoction is 6 months in ambient conditions. Once opened the decoction needs to be refrigerated in the original packaging and consumed within 10 days.
You can prepare a cup of black tea or ice tea with our water-based brews. Make excellent mocktails, tea-flavoured cakes. Sky’s the limit.
P.S: Do share with us your creations :)
The TrueSouth premixes (Beverage and Mocha) are carefully curated products designed to give you an enriching cold beverage experience when paired with the recommended TrueSouth coffee decoction or tea brew. The chocolate premix on the other hand when paired with a cold glass of milk gives you an unrivalled experience that has to be experienced to be talked about.
The shelf life of the premixes is 5 months when stored in a cool, dry place away from sunlight.
Please do and share with us your creations by tagging us on Instagram @truesouthindia.
Once you purchase a subscription under a specific plan for any variant, your chosen product will be shipped every month for the duration of the plan.
When you choose to purchase a subscription, you will be asked to pay the full amount (combined cost of all the products shipped during the plan’s duration).
You can always continue your subscription even after a change of address. Just drop us a message via whatsapp at +91 99008-66996 or dial +91 80 4168 6996. You can even send us a mail at email@example.com. Please be sure to clearly highlight your request at the time of contacting us.
We understand that you may need to cancel due to reasons unforeseen. Just drop us a message via whatsapp at +91 99008-66996 or dial +91 80 4168 6996. You can even send us a mail at firstname.lastname@example.org. Be sure to mention your order number and date of purchase.
You can cancel your subscription at any time before the next billing cycle.
For example: During a 3-month plan, if you wish to cancel then you should ensure that you’ve requested for a cancellation at least 5 days before the billing date of the third month.
Once you’ve requested cancellation, our team will check your subscription details such as the date of purchase, the date of cancellation and the amount. Only unutilised months in your subscription will be considered for refund calculation. Discounts applied will be reversed for premature cancellation.
For example: During a 3-month plan, if you’ve cancelled your subscription right before the 2nd month’s billing cycle, then the amount refundable will be the combined total of the 2nd month and 3rd month’s billing amounts (excluding the discounts offered).
For detailed information, please refer to our refund policy.